Epay has customer service and technical skills support both local and international to provide state of the art and world class mobile wallet services. The company has skilled and professional personnel to ensure excellent customer service delivery in all functions.
1. Sales Support
A readily available sales team to assist with product information, registration, debit card collection, queries
and other related services.
2. Call Centre Support
• 24/7 customer service support and assistance to all our clients from our call centre.
• Prompt customer complaints resolution.
• Ongoing information sharing about existing and new products and related services.
3. Back Office
24/7 customer technical support and assistance to all our clients from our back office.
F.A.Q
Frequently Asked Questions
What is Epay?
Is Malawian company offering various specialized digital payment solutions and services.
How do I create an Epay account?
You can create an Epay account by dialing *464# or downloading an Epay App on Playstore or Appstore and following the registration instructions.
Is Epay a 24/7 platform?
Yes, Epay is a 24/7 platform. This means that users can access and use the system at any time, day or night, to perform transactions, manage their accounts, and access customer support.
Is Epay secured?
Epay employs advanced encryption and security protocols to ensure the safety of your transactions and personal data.
How do you, I contact Customer support?
You can contact customer support via email on customerexperience@epay.mw, phone +265 887 900 464.
What types of transactions can I perform with Epay?
You can make online purchases, pay bills, transfer money to other users, and more.
What should I do if I forget my Epay password?
Use the "Forgot Password" feature on the app or contact customer care for help.
How do I add funds to my Epay account?
You can deposit funds to an EPay account at Agent, Peer to Peer transfers and transfer from banks.
Are there any fees for using Epay?
While many transactions are free, some services may incur minimal fees like sending money to another account, Withdraw at Agent and bank transfers.
Can I request a refund for a transaction?
Yes, you can request a refund, but it depends on the merchant's refund policy. Contact customer support for assistance.